Frequently Asked Questions

Can you accommodate international customers?

Yes, better than anyone else in the industry. We have production facilities, installation crews, and customer service teams in the US and Europe. We also have extensive international cultural experience, which makes us a better, easier partner to work with.

What are the capital requirements to open a business?

On average, our clients are raising 1.0 to $1.5 million to open their trampoline parks.

What is the minimum ceiling height?

ASTM F2970 requires 17 feet of clearance from the floor to the lowest obstruction for trampoline courts. If you want an Stunt Air bag, foam pit or performance trampolines you must go to 20 feet. 

What is the minimum population size to open a trampoline park?

While each park owner must focus due diligence on the unique demographics of their intended population center, the standard target for 20K sqft buildings is 500k people.

What is the minimum and maximum building sizes I should consider for an indoor trampoline park?

Our smallest build was 12,000 square feet with a 1,000 square foot mezzanine, while our largest builds are inside Family Entertainment Facilities which house multiple attractions and venues. Their trampoline/Ninja areas seem to still be from 20K - $40K square feet.

What is the optimal building size?

The average trampoline park is in the 25,000 square feet range, but the industry is constantly changing to include a multitude of attractions and venues in much larger spaces.  

What is the optimal trampoline to building ratio?

Many people feel that they need to “maximize” their floor space. This is not true, but an operator does need to achieve the highest revenue per square foot, as a retail operator. We have seen build ratios ranging from 45% on he low end to 60% on the high end. Both extremes were successful, but their approaches to the business were very different. Please contact TUI for more information.

What is the time frame for trampoline equipment delivery?

Depending on the size of the park, production typically takes 2-3 weeks. From that point, we can rush shipment to a park, store the park for a short period of time, or stage shipments.

Do you offer installation management?

Yes, a TUI Professional Supervisor will be on-site for the duration of your install.

Can you help us in training our staff?

Yes. We provide an Staff Operations & Guidelines manual, Maintenance & Inspection manual, and the option of LIVE training on-site with our safety specialist Suzanne Wolfe Jewell - also author and founding advisor for the Trampoline and Adventure Advisory Group (TAAG)